Advice and answers from the Seller Labs Team

Search results for:blacklist

What is the Blacklist?

Use the Blacklist to prevent sending messages to users that have opted out from receiving third party noncritical messages… The Blacklist is a unique list made up of Amazon shoppers that have been added to your individual blacklist… How to use the Communication Center Blacklist: ​ By default, all messages are set to adhere to the Blacklist

Can I automatically add a customer to my Email Blacklist?

Automatically add customers to your blacklist using your specific blacklist email or the "Auto Blacklist on Negative Feedback" feature… To locate your specific blacklist email, please go to your "Blacklist" and click the "i" tooltip. ​… You are able to auto-blacklist a customer, so long as you send them at least 1 message

OPTIMIZE COMMUNICATIONS Step #2: Auto-Forward to the Blacklist

Set up an auto-forwarding rule in your Gmail account to send Amazon buyer email addresses to the Blacklist, so you don't target them again… It will look something like blacklist-5@emailparser.feedbackgenius.com Step 3: Copy your unique blacklist… INSTRUCTIONAL VIDEO: How to Auto-Forward from Gmail to the Blacklist (4 minutes)

How do I automatically add customers who left negative feedback to the blacklist?

To prevent sending messages to buyers that have already left you negative feedback, use the Auto Blacklist feature found in Message Settings… Toggle Auto Blacklist on Negative Feedback from "OFF" to "ON" NOTE: Negative feedback auto blacklist… This feature is called Auto Blacklist on Negative Feedback. ​

How do I stop sending messages to a certain order ID?

Add a buyer's order ID or email to your Blacklist to prevent the customer from receiving any further messages from you… Customers will be also be added to the email blacklist if you have activated the "Auto Blacklist on Negative… Click the green "Add Customer to Blacklist" button to add a new customer to the blacklist

My Communication Center messages are generating auto-replies and disrupting my contact response time metrics. How can I resolve this?

You can use your account's Blacklist as a workaround from your Communication Center messages disrupting your Amazon response time metrics!… The only workaround is to add a customer onto your email blacklist if they've started communication with… Blacklist Connect via the in-app chat icon, located in the bottom-right

Welcome to the Communication Center 👋

Notifications Write Short Names for Your Product Titles in Emails Auto-Forward to the Blacklist

💪 OPTIMIZE COMMUNICATIONS Step #3: Advanced Message Filters

What is the Blacklist? How do I auto-forward to the Blacklist?

💪 OPTIMIZE COMMUNICATIONS Step #1: Add Short Names for Products

Next: Optimize Communication Center #2: Set Up Forwarding to the Blacklist Back to the Communication