Overview
The Feedback Genius section of your dashboard is a powerful tool for monitoring and optimizing customer communication on Amazon. Designed specifically for sellers, this section provides actionable insights into your messaging activity—helping you improve engagement, boost customer satisfaction, and generate valuable feedback.
Key Features
1. Message Statistics
Time Period Analysis: Easily track the total messages sent over various timeframes:
Last 7 days
Last 30 days
Last 180 days
Last 365 days
This allows you to identify trends in customer communication over both short- and long-term periods.
2. Message Categories
Request a Review Messages: The Review Automation tool enables automatic, 100% Amazon-compliant review requests for all orders per marketplace. Even suspended sellers can use it for customer outreach.
Custom Messages: Custom communications that help build stronger relationships with customers through tailored content.
3. Interactive Graphs
Weekly Insights: Visualize messaging performance on a week-by-week basis to identify trends and fluctuations.
Monthly Trends: Compare seasonal patterns and year-over-year activity to refine long-term messaging strategies.
4. Compliance and Notifications
Amazon Policy Compliance: Feedback Genius ensures all messaging activities adhere to Amazon’s guidelines and flags any messages requiring review.
Real-Time Notifications: Stay informed about compliance issues or critical updates, allowing for immediate action.
5. Product Reviews and Seller Feedback
Graphical Insights: View product reviews and seller feedback in two graphs, displaying data by monthly count and percentage.
Time Frame Filters: Analyze review and feedback trends over 7, 30, 180, and 365-day periods.
Feedback Rate: This chart shows the percentage of customers who leave feedback by dividing total feedback received by the total number of orders in each time period.
6. Reviews by Week
Color-Coded Graphs: View all star ratings by week in an easy-to-read, color-coded format.
Flexible Time Filters: Track overall ratings across multiple timeframes (7, 30, 180, and 365 days) and access historical data up to two years.
Best Practices for Optimizing Customer Communication
✅ Regular Monitoring: Frequently review the dashboard to stay informed on messaging performance and emerging trends.
✅ Ensure Compliance: Promptly address flagged messages to maintain Amazon’s guidelines and protect your seller status.
By following these best practices, you can enhance your customer communication strategy, improve brand trust, and maximize feedback generation. 🚀
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