New entrepreneurs begin selling on Amazon everyday. And as a new seller, it's hard to determine what tools you do and don't need. An automated Buyer-Seller Messaging tool is a necessity for sellers of all sizes. And the free Essentials plan in Feedback Genius is a great way for new sellers to being simplifying and improving their businesses from day one. It's also a great option for sellers who want to try Feedback Genius beyond the free 30-day trial.

What you get with the free Essentials plan

You can use Feedback Genius as your Amazon email tool completely free, indefinitely. Here's what you get with the free plan:

  • 100 free messages each month
  • Delivery based messages (1 day after delivery, immediately after delivery etc.) for FBA orders
  • Messages can be sent for confirmation or shipped events for both FBA and FBM orders
  • Seller Feedback tracking and monitoring
  • Messages for one Amazon marketplace
  • Access to the email template library

Can you trial the free Essentials plan?

At this time, the free Essentials plan is not available until the last 7 days of your trial or later. This is due to the features on the free plan being extremely limited. We don't want new customers to get the wrong impression of what Feedback Genius has to offer.  

You'll begin by picking the plan that best suits your needs for trialing the software. If you'd like to use the free plan after that, you can switch to the Essentials plan in the last 7 days of your trial or later.

Tip: Visit the Manage Subscriptions section in your Seller Labs Dashboard and click Change Plan to upgrade.

What features aren't included in the free plan?

  • Product review tracking and monitoring
  • Delivery based messages for FBM orders
  • "Skip if buyer left feedback" filter option
  • Negative feedback and review notifications
  • Email attachments
  • A/B testing
  • Additional marketplaces


Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps
  • Search the Knowledge Base to see if your question has already been answered 
  • Make an appointment with us for more direct support 
  • Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday 

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