All Collections
Communication Center
📌 COMMUNICATIONS SETUP #1: Approved Email Senders
📌 COMMUNICATIONS SETUP #1: Approved Email Senders
This step refers to the "Sending Email" on the Automated Messages page of your Communication Center Account for Personalized Messages.
D'Anna avatar
Written by D'Anna
Updated over a week ago

This step refers to the "Sending Email" column on the Automated Messages page of your Communication Center Account for Personalized Messages. 

⏳ It takes about 1 minute to complete this step.

❓ Why do I have to do this step? 

All messages sent through Communication Center route through Amazon's Buyer-Seller messaging system in your Seller Central account. This means we must send messages with your Seller Central login email address or an Approved Sending Email address. If this is not set up, the messages will appear to send but will actually be blocked by Amazon.

This is an easy but critical step, so follow the instructions below!

Step 1: Visit your Automated Messages page in Communication Center

  • Sign into Communication Center and visit the Automated Messages page.

  • Look at the emails in the Sending Email column.

Step 2: Edit the emails to match your Seller Central login email address or an email in your Message Permissions page

✅ If the APPROVED SENDER email addresses already match your Seller Central login email or an email in your Message Permissions page in your Seller Central account, you don't have to do anything! (You can confirm this when your sent messages are reflected on Seller Central's sent message page)

⚠️ If the APPROVED SENDER email addresses do NOT match your Seller Central login email or an email in your Message Permissions page in your Seller Central account, you must edit them:

  • Click on the pencil icon to edit:

  • Enter in either your Seller Central login email or an email in your Message Permissions page for each message.

 🙌 That's it! You're done. You can now dismiss the "Approved Sender" notification banners from the dashboard and Marketplace Settings page.

"How will I know if if I've completed this step correctly?"

  • ✅ All of my APPROVED SENDER email addresses in Communication Center match my registered Seller Central email.

  • OR, my APPROVED SENDER email addresses in Communication Center match an email in your Message Permissions page for each of my marketplaces in Seller Central.

__________________

FAQs & Further Reading

__________________

Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered 

  • Make an appointment with us for more direct support

Did this answer your question?