Seller Labs products are fully compatible with Google Chrome. We recommend that you use the Chrome browser when working inside any Seller Labs product.

Over time, our goal is that Seller Labs products will also be fully compatible with both Firefox and Safari.

Ignite:

Chrome (Latest version)
Firefox (Latest version)
Safari (Latest version)
Ignite is currently the only product compatible with all three browsers.

Feedback Genius

Google Chrome (Latest Version)
Safari (Lastest Version)
Certain features, like the Copy Existing Message modal, do not work in Firefox.

Scope

Scope has two parts, the Web App and the Extension.  
Web App compatibility:
Chrome (Latest version)
Firefox (Latest version)
Safari (Latest version)

Scope’s Chrome extension is only available for use in Google Chrome. 

More info:

Users will receive a prompt in the Web App if they are using something other than Chrome:

  • “Welcome to Scope! To utilize Scope while browsing Amazon please download our extension. This extension only works in the Google Chrome web browser.” 

There will also be a Download Google Chrome button next to the prompt.

__________________

Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps
  • Search the Knowledge Base to see if your question has already been answered 
  • Make an appointment with us for more direct support 
  • Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday 
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