The Review Automation tool allows you to turn on automatic review requests for all orders on a marketplace by marketplace basis and they are sent directly from Amazon and are always 100% compliant. You can even use them if you have been suspended from sending proactive messages to customers!
Requests are sent from 5 to 30 days after a product is delivered, and the timing can be customized by you! The requests are automatically sent in the recipient’s language and solicits feedback on both the purchased product and the seller.
How do I turn on the Request A Reviews?
Step 1:
Login to your Seller Labs Account
Step 2:
Click on the hamburger menu in the top left corner, then hover over Feedback Genius and click on Automate Request A Review
Step 3:
Now that you are on the Request A Review page, all you have to do is click the Request a Review status button for the marketplaces you are wanting to send Review Requests
Step 4:
Once you have turned on the Request a Review status you can update the Days After Delivery by selecting the drop down
You can choose between 5 and 30 days after delivery
Note: If you choose to use this feature, please make sure you pause all of your custom messages for that marketplace!
Where do I see that the Request A Reviews have been sending?
You can see sent messages on the Feedback Genius Dashboard as well as on the Sent Messages page
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