If you want to stop sending messages to a particular customer, you can add their email address or Order ID to the Email Blacklist. This will prevent any further emails from being sent to them through the Communications Center. Customers will be also be added to the email blacklist if you have activated the "Auto Blacklist on Negative Feedback" in your Message Settings.
 
You can access the blacklist by clicking Settings under Communications in your left navigation and then clicking on the Blacklist tab. Click the green "Add Customer to Blacklist" button to add a new customer to the blacklist. Input their email address or order-id into the text field, then click "Add." You should now see that their email address has been added to the blacklist. Once the correct address appears here, they will no longer receive messages from the Communications Center.

__________________

Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered

  • Make an appointment with us for more direct support

  • Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday

Did this answer your question?