If your Scope search results display "Unknown" for Sales Rank and Category, this means that Amazon does not rank products in this category, and/or we are currently unable to import sales information for this category.

Estimated Sales and Estimated Revenue will also display as "Unknown" because this product’s category and/or sales rank are unavailable.


Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered

  • Make an appointment with us for more direct support

  • Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday

Did this answer your question?