When you click on "Save & Send Test", the Communications Center does not have a real customer order from which to pull in details. When sending the test message, we populate the order details with fictitious content, including a fake Order Id, product, etc. These emails will NOT actually be sent to your buyer.

To test the actual content of a message sent to a buyer, leave the message in Test Mode until it generates a test message for you. Once you receive a new order, any messages that are in test mode will generate a message on the Sent Messages page containing the correct links based on those orders.

Keep in mind that if you are not the purchaser of a certain order, Amazon will not allow you to load the page, and you will actually be redirected from the page where you can leave Seller Feedback. You may receive an error like "We experienced a temporary problem in our systems.  Please try again in a few minutes." However, you should be able to tell that you are on the right page. You will be on Amazon's site where you see a subtitle like "Leave Seller Feedback", "Your Reviews", or "Write a Product Review".
When the messages are changed to “Active”, they'll begin sending to your customers containing accurate information and functional links.


Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered

  • Make an appointment with us for more direct support

  • Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday

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