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My Test messages don’t have working links
My Test messages don’t have working links

When you send a test message to yourself, your variable links may redirect to error pages. This is expected behavior! Read why below.

Seller Labs avatar
Written by Seller Labs
Updated over 4 months ago

When you click on "Save & Send Test", Feedback Genius does not have a real customer order from which to pull in details. When sending the test message, we populate the order details with fictitious content, including a fake Order ID, product, etc. These emails will NOT actually be sent to your buyer!
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Due to this, you will be redirected from the page where you can leave Seller Feedback or a Product Review. You may receive an error like "We experienced a temporary problem in our systems. Please try again in a few minutes." However, you should be able to tell that you are on the right page. You will be on Amazon's site where you see a subtitle like "Leave Seller Feedback", "Your Reviews", or "Write a Product Review".
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When the message is set to Active, they'll begin sending to your customers containing accurate information and functional links.

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