Skip to main content
All CollectionsFeedback Genius
My Test messages don’t have working links
My Test messages don’t have working links

When you send a test message to yourself, your variable links may redirect to error pages. This is expected behavior! Read why below.

Seller Labs avatar
Written by Seller Labs
Updated over 3 months ago

When you click on "Save & Send Test", Feedback Genius does not have a real customer order from which to pull in details. When sending the test message, we populate the order details with fictitious content, including a fake Order ID, product, etc. These emails will NOT actually be sent to your buyer!
​
Due to this, you will be redirected from the page where you can leave Seller Feedback or a Product Review. You may receive an error like "We experienced a temporary problem in our systems. Please try again in a few minutes." However, you should be able to tell that you are on the right page. You will be on Amazon's site where you see a subtitle like "Leave Seller Feedback", "Your Reviews", or "Write a Product Review".
​ 
When the message is set to Active, they'll begin sending to your customers containing accurate information and functional links.

Automated Messages

_______________________

Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered

  • Make an appointment with us for more direct support

Did this answer your question?