If you ever need to reach back to your older orders, Feedback Genius can allow you to send messages for orders up to 60 days in the past. You will do this by utilizing the Include orders over the past feature within your message's Advanced filter options.
To do this, click on Custom Messages, under Communications on your left navigation bar.
Then, click on any name of the message you want to edit.
From the message edit page, click Continue at the bottom-right to move into your messages filters and advanced settings.
(With Advanced Settings, you can set delays, trigger messages for previous orders, and more)
For this article, we'll focus on the When section, which allows you to send messages immediately, or on a delay, and based on specific trigger events occurring with each order.
Show Advanced Filters: Inside the Advanced Filters section, you'll find the delivery window, or "Include orders over the past" feature. Here, you can change the setting for the amount of days in the past you want to send messages for customer orders.
(up to 60 days max; shown in the example below).
For example, if you are trying to reach out to orders that were Delivered within the last 10 days, you would:
Set the appropriate fields to be Immediately after the order has been Delivered and set the Include orders over the past parameter to 10 days.
We always recommend that your message content is in accordance with how you have the message going out. In other words, you would not want to say "Your order was delivered yesterday" if you are reaching out to customers that ordered in the far distant past. You could always craft your message to say something more general, such as "Your order was recently delivered".
If you ever have questions about filters, or want to know more, reach out to a Success Agent using our in-app chat tool to connect. We're here to help!
⚠️ Due to Amazon's data protection policies, customization options such as [[first-name]] and [[buyer-name]] are no longer available for use. Messages for orders already using these variables will have a placeholder of "Customer" for the customer's name. ⚠️