Message repeat buyers for product reviews and seller feedback

Custom emails to people who buy from you more than once is a great way to build rapport and brand equity. Especially since keeping a customer is cheaper than acquiring one. If you need to go the extra mile for your buyers on Amazon then you need to go another one for repeat buyers.

Most sellers send the same message to everyone who buys from them—regardless of the product and number of purchases. This approach yields lackluster results. Remember, it’s all about sending the right message to the right buyer at the right time.

How to send unique Amazon emails to unique buyers

For your initial email, introduce buyers your company and brand—thank them for their purchase. But for your repeat buyers, a custom message is a great opportunity to ask for a product review or seller feedback.

Setting up repeat messages 

Login to Seller Labs Pro and from your left navigation click on Custom Messages under Communications.

Now, click the message you want to send when a buyer purchases from you the first time. If you're happy with the message then click Continue to schedule when you want it to send as well as adding advanced filters.

With the Advanced Filters section open, scroll down to the bottom to locate the "Send this message for" option, where you'll see four checkboxes. 

This is where you can select when you want the message to send depending on how many times the buyer has purchased from you. 

Create or repurpose messages for second, third, fourth purchases and beyond

You'll need to create or repurpose a message for each time somebody buys from you. After the fourth time, the same message will continue to send.

Follow the process outlined from above. Make sure to add special attention to each message's copy because each one is an opportunity. And if the buyer has already left feedback, you can skip sending them a message. 

__________________

Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps
  • Search the Knowledge Base to see if your question has already been answered
  • Make an appointment with us for more direct support
  • Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday
Did this answer your question?