All Collections
Communication Center
Which mail carriers will the Communication Center pull tracking information from?
Which mail carriers will the Communication Center pull tracking information from?

The Communication Center imports tracking information from several Mail Carrier API's. Please check if you're using an unsupported carrier.

Seller Labs avatar
Written by Seller Labs
Updated over a week ago

These are the mail carrier API's we support:

  • UPS (Surepost, UPSMI)

  • USPS (Blue Pkg, Smart Mail, Parcel Pool)

  • Fedex (Fedex Smartpost)

  • DHL

  • Lasership

  • Velocity Express

We have some additional logic; if a tracking number from an unknown carrier "looks" like certain ones, we will try the known carrier as well. For example, if a tracking number starts with 1Z, we will check UPS.
Also, for carriers that we do not yet directly support, our system will essentially just "trust" that the Estimated Arrival Date that Amazon provides for FBA orders, and then assume that the package is delivered that day. Estimated Arrival is only supported for FBA Orders. If the mail carrier you use is not supported, we recommend setting up your messages to send on the Order Events of "Shipped."
We are continuing to integrate with additional carrier APIs as needed. If you have any questions or concerns about mail carriers that we support, please don't hesitate to reach out to our Customer Success Team for more information.


Need help? Our support team is more than happy to assist you. ๐Ÿ™‚

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps.

  • Check out our Knowledge Base, to see if your question has been asked before.

  • Make an appointment with us for more direct support

Did this answer your question?