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What order events can I send my custom messages on?
What order events can I send my custom messages on?

Messages can be sent throughout the purchase process; For delivery-based messages, tracking information is required!

Seller Labs avatar
Written by Seller Labs
Updated over a week ago

You have a few order events to choose from: Shipped, Marked Out For Delivery (mail piece has reached the local mailing facility that is going to deliver the package), Delivered (the package is officially in your customer's hands), and Returned (the package has been checked back into the Amazon facility).

For Marked Out for Delivery and Delivered the Communication Center will need tracking information. If your orders are FBA, this tracking information is automatically accessible through Amazon's API. In order to send delivery-based messages to MFN orders, Seller Central Integration must be completed.


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