The Communications Center does not have the capability of sending at hour-specific times. With the Communications Center you can send out anywhere from ASAP to up to 30 days after a certain order event.  The Message Triggers we support are:

Shipped - the order has left the warehouse and it is on its way to the local mailing facility which will deliver the order
 
Marked Out for Delivery - the mail piece receives the physical scan "arrival at unit" at the mailing facility which will deliver the mail piece (the order is about to reach the customer)
 
Delivered - the order has been delivered and is in the customer's possession
 
Your messages will always send out at the correct times that you have chosen.  For example, if you are sending a message 4 days after Delivery then our system will wait exactly 4 days after the time stamp of Delivered gets received from the mail carrier API.

__________________

Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered

  • Make an appointment with us for more direct support

  • Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday

Did this answer your question?