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Can I send messages at hour-specific times?
Can I send messages at hour-specific times?

Messages send based on your specified order event in the "Message Trigger" section of your message settings.

Seller Labs avatar
Written by Seller Labs
Updated this week

The Communication Center does not have the capability of sending at hour-specific times. With the Communication Center you can send out anywhere from ASAP to up to 30 days after a certain order event.  The Message Triggers we support are:

Shipped - the order has left the warehouse and it is on its way to the local mailing facility which will deliver the order
Marked Out for Delivery - the mail piece receives the physical scan "arrival at unit" at the mailing facility which will deliver the mail piece (the order is about to reach the customer)
Delivered - the order has been delivered and is in the customer's possession

Returned - the order has been returned
Your messages will always send out at the correct times that you have chosen.  For example, if you are sending a message 4 days after Delivery then our system will wait exactly 4 days after the time stamp of Delivered gets received from the mail carrier API.


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