If you are not receiving your test messages when clicking "Save & Send Test," the most common issue is that the "Sending Email" email address (from your Automated Messages) and the "Email for Test Messages" are the same in your Message Settings. This can cause issues with certain email clients, and prevent test messages from sending. If this is the case with your account, we suggest changing the "Email for Test Messages" to a different email address you can access, and see if that works. This should allow you to receive your test emails without an issue.
 
Other troubleshooting tactics we recommend are verifying that these Test messages are not being sent to your spam folder.

Please keep in mind that messages left in "Test" mode will send preview messages to the Sent Messages page under Communications in your left navigation, but these will not send to your email address. Only the "Save & Send Test" one-time test messages will be sent to your email.

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Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered

  • Make an appointment with us for more direct support

  • Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday

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