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I am not receiving test messages
I am not receiving test messages

Check your Settings to confirm your testing email is entered correctly. We also recommend checking your Spam folder.

Jennifer avatar
Written by Jennifer
Updated over a week ago

If you are not receiving your test messages when clicking "Save & Send Test," the most common issue is that the "Sending Email" email address (from your Automated Messages) and the "Email for Test Messages" are the same in your Message Settings. This can cause issues with certain email clients, and prevent test messages from sending. If this is the case with your account, we suggest changing the "Email for Test Messages" to a different email address you can access, and see if that works. This should allow you to receive your test emails without an issue.
Other troubleshooting tactics we recommend are verifying that these Test messages are not being sent to your spam folder.


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