You can create a message and have it send for a specific ASIN or SKU. To do this, click on Custom Messages under Communications from the left navigation. From here, select the message you want to edit.
From the message editing screen, click the Continue button at the bottom right of the page. From the next page, scroll down to the Filters box and enter either an ASIN or a SKU in the designated fields. By leaving these fields blank, messages will send to all orders of your ASINs and SKUs.
These fields allow you to target emails to be sent for specific ASINs or SKUs. For example, if you have the ASIN, "ASIN123", you would input this ASIN into the ASIN field, which will target that ASIN with the specific message you are editing.
You can input multiple ASINs into this field and separate them with a comma and no spaces in between (e.g., "ASIN123,ASIN456"). The same principle applies to the SKU field.
To learn more about how to exclude certain ASINs or SKUs from receiving a message, please visit our article on this topic.
Need help? Our support team is happy to assist you! 🙂
- Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps
- Search the Knowledge Base to see if your question has already been answered
- Make an appointment with us for more direct support
- Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday