When you first create your Feedback Genius account, you should be prompted to connect your marketplace. There may be instances where you skip past this step and forget to go back to add the marketplace. When you try creating your first message, however, you'll be unable to choose a message template. This is because our system is designed to only allow messages to be created if there is a marketplace you can associate with them.
If this has happened to your account the solution is extremely simple:
(1) From your left navigation, click on "Settings." under Communications.
(2) Click on "Marketplace Settings" and then click "Add New Marketplace" to start the Seller Labs Marketplace Setup.
Once you have followed the instructions and added your marketplace you should now be able to navigate back to your messages page and create your first message!