Put yourself in your buyers’ shoes. What do you expect from the sellers from whom you buy your products? You probably expect a quality product first and foremost. You probably expect timely delivery and quality packaging. But least of which, you probably expect a good customer experience. This can be anything from instructions, warranty information, or invoices.

Keeping the buyers’ experience in mind will help you navigate how to serve them best. And one of the most effective ways to serve your buyer is by including materials necessary to complete the order. The easiest way to do this is by using the attachments feature in Feedback Genius for your Buyer-Seller Messages.

From the Automated Messages tab under Feedback Genius in the hamburger menu in the top left corner, select the message for which you want to upload your attachment. Under the Message Body editor, you will see an Attachment section. To add an Attachment simply click on the + Add Attachment button or drag and drop your attachment.

Amazon currently supports these file types: 

Feedback Genius does not support .jpg as an attachment type, however, you can include a .jpg image in your message content by using the "landscape" icon to the left of the attachment icon.

* Please be aware that according to Amazon Communication Guidelines, images of purchased product(s) as Amazon includes those on your behalf and images that do not relate to your brand or company SHOULD NOT be included into the message body! You are welcome to check the article in our blog regarding changes to Amazon messaging policy for buyers & sellers on this link!

Follow these steps to add more than one attachment:

You can send attachments up to 6 MB in size. But we recommend keeping attachment file sizes between 1 MB and 5 MBs. This recommendation has been made to avoid issues with Seller Central rejecting messages from sending due to the attachment’s file size.

You can reduce a PDF’s file size by using free services like smallpdf.com and picresize.com. Double-check your file after compression and before attaching it to your message to verify that the image quality still meets your expectations.
​

Important Note: If an attachment has been added and not displaying when sent; it might mean that the attachment has been corrupted! For guidance on how to work this out, check out this article: Why do my messages with attachments show as sent in the Feedback Genius, but not in Seller Central?