We typically suggest sending only one message per order. To get started, you will want to decide what you want your main focus to be on in order to improve for your business. Are you looking to improve on your seller feedback? Or are you looking to improve more on your product reviews? Once you have decided on your main focus, you can view the All-In-One message templates we have provided. We have updated our message templates so that they guide you towards being more detailed in your message, so your buyer only needs one message.
Here is an example of one of our All-In-One messages: "[All-In-One] Seller Feedback – Generic Thanks".
The messages will have **double asterisks** with some tips on what you can add to personalize your messages for your buyers. This ensures the buyers receive all of the necessary information in one message, plus you can ask for reviews or feedback within the message. Please note, you will need to replace any information that appears between asterisks in order to save the message.
Depending on what you want your main focus to be on, will determine when you should set your messages to trigger to send. If your goal is to increase your seller feedback score, our research shows that you get the most seller feedback if you send the message: immediately after the order is delivered. For more information about best practices and why recommend this strategy, please see our blog article "When should you be asking for seller feedback?".
However, if your goal is increasing your product reviews, you may find the timing of your product review requests differ from requesting seller feedback. For more information about best practices, please see our blog article "When should you be asking for product reviews?".
Please keep in mind that there is no "one size fits all" when it comes to feedback and review requests. We recommend reviewing your account's Reports to analyze what works best for you and your customers. Of course, we would be more than happy to discuss account and message optimization. If you are interested in scheduling a phone call, simply click here to choose a time that works best for you!