All Collections
Communication Center
What happens if a customer buys 2 different products from me on ONE order?
What happens if a customer buys 2 different products from me on ONE order?

If a buyer purchases multiple ASINs in one order, the Communication Center will pick one of the ASINs to target with your message.

Seller Labs avatar
Written by Seller Labs
Updated over a week ago

Currently, the Communication Center does not have an optimized way of sending messages to orders that have multiple products from the same seller.

The Communication Center will essentially pick one of the products on the order at random and send the correct email for that product (whether it be a general template you have set or a product specific template). We are working on functionally that will allow the Communication Center to accommodate multiple products ordered, at once, from the same seller.

__________________

Need help? Our support team is happy to assist you! πŸ™‚

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered

  • Make an appointment with us for more direct support

Did this answer your question?