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How can I see what messages are being sent from the Communication Center?
How can I see what messages are being sent from the Communication Center?

Now that your message templates are set to "active", confirm that your customers are receiving them.

Seller Labs avatar
Written by Seller Labs
Updated today

Once messages are set to Active and have begun to send, you should be able to verify that they are being sent from your Sent Messages tab. You can choose to view everything being sent (the default view), everything being sent sorted by template name (you can make your selection from the drop-down menu), everything sent by marketplace. You can also view what each buyer received by searching by the Order-ID or buyer email address.
You should then also be able to verify that the messages are being sent to your customers by going in to Seller Central's Buyer/Seller Messenger and checking the "Sent" tab. That will include custom messages sent by the Communication Center through Amazon to your customers.

Not seeing your sent messages in Seller Central? Make sure your "Sending Email" email address is set as an Approved Sender. Learn more about the "Sending Email" email address here.

Note: You will not see Amazon's Request Review messages in the Sent Messages tab. You will only be able to see them being sent on your Performance tab under the Communication Center.


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