Seller Labs

When creating product specific messages, insert the child ASIN(s) into your Item Filter to target those particular products.

Should I include the ASIN for the "Parent" or for the "Child"?

Receive a weekly account summary to keep up with how many messages you're sending. Find this feature in your Notification Settings.

Can I receive a summary regarding my account's usage?

Now that your message templates are set to "active", confirm that your customers are receiving them.

How can I see what messages are being sent from Feedback Genius?

Understand what your account-specific daily limit is for sending Buyer-Seller Messages!

Your Daily Limit for Sending Buyer-Seller Messages

Product reviews are comments left on an ASIN specifically. Seller feedback refers to a user's overall experience with the seller/store.

What's the difference between product reviews and seller feedback?

Toggle the 'Track' button to the left of the ASIN. Reviews should populate within a few hours.

My dashboard is not displaying product reviews. How do I begin to track product reviews?

Get a full list of received product reviews and seller feedback and download it!

The Reviews/Feedback page

Denis

Tracking, Analytics & Limits

Find answers and get help from Intercom Support and Community Experts

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