You can send messages to both your FBA and FBM (Merchant Fulfilled) orders using the Communications Center. By default, all messages are sent to orders on both fulfillment channels.
However, if you want to have separate messages for each channel, you can adjust the Fulfillment Channel of your message. This setting is in the Advanced Filters of your message.
To edit your message filters, please start from the "Automated Messages" tab under Communications in your left navigation. Click the title of the message you want to edit, and then scroll to the bottom of the page and click "Show Advanced Filters" in the lower left corner. From here, you can adjust the Fulfillment Channel as necessary under the "Shipping Filters" heading.
This will allow you to target only FBA or Merchant-fulfilled orders with that message.
Note: If you have orders that are Merchant-Fulfilled to send messages for those orders based on the "Out for delivery" and "Delivered" events, you must integrate the Communications Center with Amazon Seller Central. Why? Amazon's API does not provide tracking information on Merchant-Fulfilled orders, therefore our system has no way to pull the delivery event information. To enable this functionality, you can follow the steps here: Seller Central Integration Walkthrough.
Need help? Our support team is happy to assist you! 🙂
Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps
Search the Knowledge Base to see if your question has already been answered
Make an appointment with us for more direct support
Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday