⏳Give yourself 10 minutes to complete this step.
Why do I have to do this step?
Your Feedback Genius account will only display product reviews for products that are tracked. You must set up this tracking.
You can also set up text and email notifications for seller feedback and product reviews that you track.
⚠️ Note: This step does NOT impact the messages you send.
Step 1: Go to the Products Table from the left navigation, and click on Communications View.
Step 2: Select which products you want to track.
Toggle the switch next to the products you want to track.
⚡️ Note: In most cases, tracking ONE child ASIN will pull in reviews for all variations of the product, so there's no need to track more than one variation!
Step 3: Within 24 hours, we'll pull in all your reviews for the products you selected to track.
You will find product reviews in the "Product Reviews" tab.
Seller Feedback will be found in the "Seller Feedback" tab.
What is the difference between Feedback and Reviews?
Feedback refers to Seller Feedback - the customer's 1-5 star rating of you, the seller.
Product Reviews, on the other hand, are the customer's 1-5 star rating of the product.
Step 4: Turn on your review and feedback text and email notifications.
You can be notified by email and/or text message when you receive Seller Feedback or Product Reviews.
Click on Settings under the Notifications in the left navigation.
Scroll down to Product Review Notifications and Seller Feedback Notifications and click on Settings to make any edits.
Select if you prefer the notifications sent to you by email, text or both.
You can also select the start rating in which to be notified by. For example, by selecting 4 stars you will be notified when the star rating is less than or equal to 4.
🙌 All done!
"How will I know if I've completed this step correctly?"
✅ I see my products listed on the Products Table.
✅ In the products table on the Products page, the products I want to track reviews for have been toggled on.
✅ 24 hours after I start tracking a product, I see reviews for that product on the Product Reviews page (if there are existing reviews).
✅ I receive an email or text alert for new product reviews or seller feedback.
Need help? Our support team is happy to assist you! 🙂
Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps
Search the Knowledge Base to see if your question has already been answered
Make an appointment with us for more direct support
Call our support line at (404) 909-8251 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday