⏳ It takes about 10 minutes to complete this step.
❓Why do I have to do this step?
Your Feedback Genius account will only display product reviews for products that are tracked. You must set up this tracking.
You can also set up text and email notifications for negative seller feedback and product reviews that you track.
⚠️ Note: This step does NOT impact the messages you send.
Step 1: Go to the Products page in Feedback Genius.
Step 2: Select which products you want to track.
Please note product review tracking is only available for products on the .com marketplace.
- Check the boxes next to products you want to track.
⚡️ Note: In most cases, tracking ONE child ASIN will pull in reviews for all variations of the product, so there's no need to track more than one variation!
- Every monthly subscription allows you to track reviews for two ASINs.
- To purchase a Review Bundle to track additional ASINs, click on the link on the Product page.
We offer the following Product Review Bundles:
- 20 ASINs for $10/month
- 50 ASINs for $20/month
- 100 ASINs for $40/month
- 200 ASINs for $60/month
- 350 ASINs for $90/month
- 500 ASINs for $120/month
- 1000 ASINs for $200/month
- 2500 ASINs for $400/month
Our Seller Labs Pro plan includes review tracking as part of the subscription, so there's no need for additional tracking bundles!
Step 3: Within 24 hours, we'll pull in all your reviews for the products you selected to track.
- You will find product reviews in the "Reviews" tab.
- Seller Feedback will be found in the "Feedback" tab.
❓What is the difference between Feedback and Reviews?
- Feedback refers to Seller Feedback - the customer's 1-5 star rating of you, the seller.
- Product Reviews, on the other hand, are the customer's 1-5 star rating of the product only.
Step 4: Turn on your negative review and feedback text and email notifications.
Please note these notifications are only available during the trial period and on paid subscriptions.
- You can be notified to email and/or text message when you receive Seller Feedback or Product Reviews with 3 or less stars.
- Go to your Account Settings page.
- Edit the email addresses you want to receive notifications.
- Add a phone number if you want text notifications.
🙌 All done!
"How will I know if I've completed this step correctly?"
- ✅ I see my products listed on the Products page.
- ✅ In the products table on the Products page, I see check marks for products I want to track for reviews.
- ✅ 24 hours after I start tracking a product, I see reviews for that product on the Reviews page (if there are existing reviews).
- ✅ I receive an email or text alert for new product reviews or seller feedback of 3-stars or less.
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