Learn what each Amazon ad campaign status and serving status means, why it appears, and how to fix common issues.
🟢 Campaign Statuses
🔸Enabled
Meaning: Campaign is active and eligible to serve ads.
Why It Shows:
Valid start date, active budget.
Ad groups and targeting are enabled.
💡 Example: A Sponsored Products campaign launched today with a $50 daily budget and no negative keywords blocking delivery.
🔸Paused
Meaning: Manually/automatically paused campaign; ads will not serve until re-enabled.
Why It Shows:
You paused for seasonality or testing.
A teammate paused to control spend.
Dayparting is enabled
💡 Example: Pausing a Valentine's Day campaign after the season ends.
🔸Archived
Meaning: Permanently stopped; cannot be re-enabled.
Why It Shows:
Product discontinued.
Test campaign completed.
💡 Example: Archiving a campaign for a retired SKU.
🔸Ended
Meaning: Campaign reached its scheduled end date.
Why It Shows:
Fixed-run promotion completed.
💡 Example: A Black Friday campaign set for Nov 20–27 shows “Ended” on Nov 28.
🔸Pending
Meaning: Campaign scheduled for a future date.
Why It Shows:
Start date is in the future.
💡 Example: A back-to-school campaign created in July but set to start August 15.
📊 Serving Statuses
🔹Delivering
Meaning: Ads are actively being served and getting impressions.
Why It Shows:
Budget available.
Product is in stock and winning Buy Box.
Bids are competitive.
💡 Example: $100 daily budget, product in stock — impressions coming in.
🔹Not Delivering
Meaning: Campaign is enabled but ads are not showing.
Possible Causes:
Budget: Too low or already spent.
Bids: Too low to win auctions.
Product: Out of stock, suppressed, or lost Buy Box.
Targeting: Too narrow or blocked by negative keywords.
New Campaign: Amazon may take a few hours to start serving.
💡 Example: Product went out of stock yesterday — ads stop showing.
🔹Paused/Ended (Serving)
Mirrors campaign status — serving stops when campaign is paused or ended.
🔹Limited (Budget or Targeting)
Meaning: Ads are serving but restricted. Why It Shows:
Budget depletes early.
Very narrow targeting.
💡 Example: $20 daily budget runs out by 10 AM — shows “Limited (Budget).”
🛠️ Troubleshooting Checklist
When you see Enabled but Not Delivering:
Check if budget is exhausted.
Raise bids to meet suggested levels.
Confirm product stock & Buy Box win.
Resolve suppressed listings.
Review targeting and negatives.
Wait a few hours if new.
FAQ
When your Amazon ad campaign shows as Enabled but the Serving Status is "Not Delivering", it means the campaign is active in your account but not receiving any impressions. This can happen for several reasons. Here’s a detailed breakdown of the most common causes and how to troubleshoot them:
1. Budget & Bidding Issues
Daily Budget Depleted or Too Low – If your budget is too small compared to the competition, your ads might not enter the auction.
Bids Too Low – If your keyword or product targeting bids are set below the market level, Amazon won’t serve the ad.
Fix:
Check your budget usage in Campaign Manager. Consider increasing your daily budget or raising bids for underperforming keywords to be competitive.
2. Targeting & Keywords
No Relevant Keywords or ASINs – If your targeting doesn’t match what shoppers are searching for, ads won’t serve.
Negative Keywords Blocking Traffic – Overly restrictive negative keywords can prevent impressions.
Fix:
Review your targeting report. Remove overly restrictive negatives, and add high-converting keywords from your Search Term Report.
3. Product Eligibility
Out of Stock – Amazon won’t advertise products that are unavailable.
Suppressed Listings – If your product has missing attributes (e.g., main image, title), it may be suppressed.
Buy Box Lost – Sponsored ads only run if you own the Buy Box.
Fix:
Check the product detail page for availability and suppression issues. Make sure you’re winning the Buy Box for the majority of the time.
4. Campaign Settings
Start/End Dates – Your campaign may be outside its scheduled date range.
Paused Ad Groups or Targets – Even if the campaign is enabled, paused ad groups or keywords will prevent delivery.
Paused Campaigns – If the campaign is paused in Campaign Manager, no keywords or targets can serve ads, even if they appear as “Active.” Resume the campaign for delivery to start.
Fix:
Verify that your ad groups, keywords, and product targeting are also active and within valid date ranges.
5. Low Relevance or Quality Score
If your product is not considered relevant for the chosen keywords, Amazon may not serve your ad at all.
Fix:
Optimize your listing (title, bullets, backend keywords) to match customer search terms. Improve product reviews and ratings to boost relevance.
✅ Understanding these statuses helps you quickly diagnose delivery issues and take corrective action.
Need help? Our support team is happy to assist you! 🙂
Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps
Search the Knowledge Base to see if your question has already been answered
Make an appointment with us for more direct support
*No Credit Card Needed