Seller Labs

New active messages take about 24 hours to begin sending. You should also double-check your account setup and message filters.

Why are my messages not sending?

When you send a test message to yourself, your variable links may redirect to error pages. This is expected behavior! Read why below.

My Test messages don’t have working links

You can use your account's Blacklist as a workaround from your Feedback Genius messages disrupting your Amazon response time metrics!

My Feedback Genius messages are generating auto-replies and disrupting my contact response time metrics. How can I resolve this?

How can I have consistent text formatting throughout all of my messages?

My message formatting does not match: some text font is different from others and are different sizes.

Check your Settings to confirm your testing email is entered correctly. We also recommend checking your Spam folder.

I am not receiving test messages

Test messages will be displayed in your Sent Messages with Test in the subject line. These are not sending to your buyers!

Are Test Messages sending to my customers?

My sent messages in Seller Central do not look the same as in my Sent Messages in Feedback Genius. What's going on?

On Seller Central's Sent messages page, why do the links in messages not appear to work?

Learn more about the in's and out's of the Messaging Center

Frequently asked questions about the Amazon Buyer-Seller Messaging service

Messages not appearing in Seller Central? Check attachments for corruption and verify your approved “Sending Email” in Feedback Genius.

📩 Feedback Genius Messages Not Appearing in Seller Central: Attachments & Sending Email Guide

Lisa Jones

Denis

Troubleshooting & FAQs

Find answers and get help from Intercom Support and Community Experts

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