Seller Labs

🎯 Refine your messages with precision using powerful filters: exclude items, match SKU patterns, filter by delivery time and more!

🔍 Advanced Message Filtering in Feedback Genius

Learn how to target buyers that spent a specific amount on your product, or exclude buyers that purchased the item at discount.

How do I use the price and discount filters?

Make sure your messages are targeting New and Used products with the Minimum Condition filter. Find it in the Advanced Filters section.

What does the Minimum Condition filter do?

Assign your products a "short name" or display name to make your messages and subject lines easier to read.

Adding Short Names for Products

Create product-specific emails easily with filters. Enter an ASIN or SKU to assign filters to a product.

Target Amazon Emails to Specific Products for Improved Efficiency

If a buyer purchases multiple ASINs in one order, Feedback Genius will pick one of the ASINs to target with your message.

What happens if a customer buys 2 different products from me on ONE order?

Messages send based on your specified order event in the "Message Trigger" section of your message settings.

Can I send messages at hour-specific times?

Messages can be sent throughout the purchase process; For delivery-based messages, tracking information is required!

What order events can I send my custom messages on?

Simply switch the filter toggle to "Yes" to prevent sending your message to a buyer that left you seller feedback already!

Can I skip sending a message if seller feedback has been left?

Add a buyer's order ID or email to your Blacklist to prevent the customer from receiving any further messages from you.

How do I stop sending messages to a certain order ID?

Learn how to send a message when a return is completed, or skip sending a message altogether if an item has been marked as returned.

How do I use the return features in Feedback Genius?

Denis

Filters & Targeting

Find answers and get help from Intercom Support and Community Experts

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