Feedback Genius
Create and automate powerful messages that improve your reputation, enhance the buying experience, and strengthen your relationship with your customers
Understanding the Differences: Custom Messages vs. Request a Review
Can I request product reviews?
What is Request a Review Automation?
Target Repeat Buyers with Unique Amazon Emails to Get Reviews and Feedback
How many messages should I send to my buyers?
Add an Attachment to Improve Your Buyer-Seller Messages
When creating/editing a message, what should I put in the “Message Title” field?
Examples of Feedback Genius Buyer-Seller Messaging email templates.
🔍 Advanced Message Filtering in Feedback Genius
How do I use the price and discount filters?
What does the Minimum Condition filter do?
Adding Short Names for Products
Target Amazon Emails to Specific Products for Improved Efficiency
What happens if a customer buys 2 different products from me on ONE order?
Can I send messages at hour-specific times?
What order events can I send my custom messages on?
Can I skip sending a message if seller feedback has been left?
How do I stop sending messages to a certain order ID?
How do I use the return features in Feedback Genius?
Should I include the ASIN for the "Parent" or for the "Child"?
Can I receive a summary regarding my account's usage?
How can I see what messages are being sent from Feedback Genius?
Your Daily Limit for Sending Buyer-Seller Messages
What's the difference between product reviews and seller feedback?
My dashboard is not displaying product reviews. How do I begin to track product reviews?
The Reviews/Feedback page
Why are my messages not sending?
My Test messages don’t have working links
My Feedback Genius messages are generating auto-replies and disrupting my contact response time metrics. How can I resolve this?
My message formatting does not match: some text font is different from others and are different sizes.
I am not receiving test messages
Are Test Messages sending to my customers?
On Seller Central's Sent messages page, why do the links in messages not appear to work?
Frequently asked questions about the Amazon Buyer-Seller Messaging service
📩 Feedback Genius Messages Not Appearing in Seller Central: Attachments & Sending Email Guide