Feedback Genius
Create and automate powerful messages that improve your reputation, enhance the buying experience, and strengthen your relationship with your customers
How to get your first review: Turn on Amazon’s Request a Review Automation
Setting Product Review and Seller Feedback Notifications
Navigating Your Feedback Genius Dashboard
Understanding the Differences: Custom Messages vs. Request a Review
How to Create A Custom Message
How Do I Set Up an Approved Sending Email in Feedback Genius?
How to Set up the Approved Sending Email in Amazon Seller Central (Step-by-Step Guide)
Setting Advanced Message Filters
Adding Short Names for Products
How do I make my messages Active?
How do I pause or delete a message?
Setting Auto-Forward to the Blacklist
The Reviews/Feedback page
How do I use the return features in Feedback Genius?
How do Amazon's data protection policies impact my message variables?
Frequently asked questions about the Amazon Buyer-Seller Messaging service
Your Daily Limit for Sending Buyer-Seller Messages
How can I see what messages are being sent from Feedback Genius?
How many messages should I send to my buyers?
How do I use the price and discount filters?
How do I exclude certain product ASINs or SKUs from receiving my message?
Add an Attachment to Improve Your Buyer-Seller Messages
How do I create counterpart message sequences?
What do the "SKU Pattern Match" and "SKU Pattern NOT Match" filters do?
What does the "Delivered Within" filter do?
What does the Minimum Condition filter do?
What happens if a customer buys 2 different products from me on ONE order?
When creating/editing a message, what should I put in the “Message Title” field?
Can I request product reviews?
Why do my messages with attachments show as sent in Feedback Genius, but not in Seller Central?
Why are my messages not sending?
Stay Compliant with Amazon ToS - Don't Include External Links In Your Buyer-Seller Messages
Can I copy and paste content from another source into my message content?
What is the Blacklist?
Can I add custom HTML into my message templates?
Can I create a message filter for the destination / shipping country?
Can I email orders that are beyond 30 days in the past?
Can I send messages at hour-specific times?
How do email variables work?
Examples of Feedback Genius Buyer-Seller Messaging email templates.
Can I skip sending a message if seller feedback has been left?
I am not receiving test messages
I cannot add an ASIN/SKU to my item filter fields
Are Test Messages sending to my customers?
I have multiple brands through the same Seller account. How do I accommodate for this on Feedback Genius?
Amazon is informing me an email address is trying to send messages on my behalf
My Test messages don’t have working links
My message formatting does not match: some text font is different from others and are different sizes.
My Feedback Genius messages are generating auto-replies and disrupting my contact response time metrics. How can I resolve this?
On Seller Central's Sent messages page, why do the links in messages not appear to work?
Are my messages following Amazon’s Buyer-Seller Messaging Terms of Service?
My dashboard is not displaying product reviews. How do I begin to track product reviews?
Should I include the ASIN for the "Parent" or for the "Child"?
What's the difference between product reviews and seller feedback?
Can I receive a summary regarding my account's usage?
How do I stop sending messages to a certain order ID?
How do I change the sender in my test messages?
Messages are sending in Feedback Genius, but not showing in Seller Central. Is my "Sending Email" set up correctly?
What are feedback notifications for?
Which mail carriers will the Feedback Genius pull tracking information from?
Does Feedback Genius support non-Amazon marketplaces?
How do I automatically add customers who left negative feedback to the blacklist?
Why do I receive an email each day with the subject: "Notification of Open Listings Report availability"?
Can I receive text notifications from Feedback Genius at an international phone number?
What order events can I send my custom messages on?
Does Feedback Genius support sending messages for KDP (Amazon Kindle Direct Publishing)?
Can I send messages to both my FBA and FBM (Merchant Fulfilled) orders?
Can I automatically add a customer to my Email Blacklist?
Amazon Code of Conduct Changes In Relation to Feedback Genius
Target Repeat Buyers with Unique Amazon Emails to Get Reviews and Feedback
What is Request a Review Automation?
Target Amazon Emails to Specific Products for Improved Efficiency