Feedback Genius

+4
130 articles in this collection
Written by Alexander, Ryan, and Rob and 4 others

Billing Information

How can I change the address used for my invoices?
Written by Alexander
Updated over a week ago

How do I use the return features in Feedback Genius?

How can I send a message when a return is completed, or skip sending a message if an item has been returned?
Written by Ryan
Updated over a week ago

How can I improve my seller feedback and product review rates?

How can I optimize my messages and improve the response rate from my customers?
Written by Ryan
Updated over a week ago

Why is my Seller Central invitation still showing under invited or not going to pending?

Having trouble with your Seller Central Integration? Get help here!
Written by Ryan
Updated over a week ago

How can I connect my Amazon.in (India) marketplace to Feedback Genius?

Written by Ryan
Updated over a week ago

What features are available on the free plan?

Written by Rob
Updated over a week ago

I can't choose a template after clicking "use this template"

Selecting a template when creating a message
Written by Rob
Updated over a week ago

How do I target only specific products with a message?

Written by Ryan
Updated over a week ago

I just switched from another feedback service to Feedback Genius. What should I do?

Written by Brad Peters
Updated over a week ago

I keep getting messages in my Sent Messages page that say TEST, Why are TEST messages sending to my customers?

Written by Rob
Updated over a week ago

What does the Minimum Condition filter do?

How can I send messages for used products?
Written by Ryan
Updated over a week ago

On Seller Central's Sent messages page, why do the links in messages not appear to work?

Written by Ryan
Updated over a week ago

Is my message following Amazon Guidelines?

Written by Rob
Updated over a week ago

What is the Message Analytics Benchmark?

Written by Ryan
Updated over a week ago

Setting up message forwarding in Gmail for Feedback Genius

Written by Rob
Updated over a week ago

Can I automatically add a customer to my Email Blacklist?

Written by Ryan
Updated over a week ago

Apostrophes are not displaying correctly in my messages

Written by Hayley
Updated over a week ago

Does Feedback Genius support international marketplaces?

Written by Rob
Updated over a week ago

Why do my messages with attachments show as sent in Feedback Genius, but not in Seller Central?

Written by Ryan
Updated over a week ago

How do I exclude orders of an ASIN from being sent my message?

Written by Rob
Updated over a week ago

Is Feedback Genius compatible with Vendor Central?

Written by Edward
Updated over a week ago

Can I support multiple Amazon Seller Central Accounts on one Feedback Genius account?

Written by Ryan
Updated over a week ago

Can I send messages to both my FBA and FBM (Merchant Fulfilled) orders?

Written by Ryan
Updated over a week ago

Three Reasons why you might Cancel/ Remove/ Delete your Feedback Genius Account and How to Proceed in each Case

Written by Ryan
Updated over a week ago

Can I skip sending a message if seller feedback has been left?

Written by Ryan
Updated over a week ago

My reviews are showing up on my Product Detail page but not on the Reviews Dashboard. Is there something wrong?

Written by Hayley
Updated over a week ago

When creating/ editing a message, what should I put in the “Message Title” field?

Written by Edward
Updated over a week ago

What is the feedback rate in the Reports tab and how is it calculated?

Written by Hayley
Updated over a week ago

I cannot add an ASIN/SKU to my item filter fields

Written by Brad Peters
Updated over a week ago

Can I create a message filter for the destination/ shipping country?

Written by Ryan
Updated over a week ago

Global Blacklist

Written by Nicole Freeman
Updated over a week ago

What is the Feedback Report?

Written by Brad Peters
Updated over a week ago

Does Feedback Genius / Seller Labs have a VAT number?

Written by Edward
Updated over a week ago

I was previously using the classic interface [[logo]] and [[logo-link]] variables but do not see an option to change these on the new interface. How do I edit my images?

Written by Ryan
Updated over a week ago

How do I change the default marketplace stats on my home dashboard?

Written by Ryan
Updated over a week ago

Can I send a notification of shipment using one of my Feedback Genius templates?

Written by Ryan
Updated over a week ago

How do I create a new message?

Written by Ryan
Updated over a week ago

My dashboard is not displaying product reviews. How do I begin to track product reviews?

Written by Ryan
Updated over a week ago

What time zone is the time stamp in Feedback Genius?

Written by Edward
Updated over a week ago

How do I add an attachment to my message(s)?

Written by Ryan
Updated over a week ago

How do I access my invoices?

Written by Ryan
Updated over a week ago

Why do I receive an email each day with the subject "Notification of Open Listings Report availability"?

Written by Rob
Updated over a week ago

What's the difference between product reviews and seller feedback?

Written by Ryan
Updated over a week ago

How do I use the A/B testing ("Only include orders ending in these digits:") feature?

How can I split test my messages?
Written by Rob
Updated over a week ago

How do I automatically add customers who left negative feedback to the blacklist?

Written by Ryan
Updated over a week ago

How do I use the short name feature for each product title?

Written by Hayley
Updated over a week ago

I am not receiving test messages

Written by Brad Peters
Updated over a week ago

How many messages do I have during my first month?

Written by Ryan
Updated over a week ago

If I create a new message, will it resend to orders I've already targeted with a previous message?

Written by Hayley
Updated over a week ago

Does Feedback Genius support non-Amazon marketplaces?

Written by Brad Peters
Updated over a week ago

How do I create counter part message sequences?

Written by Ryan
Updated over a week ago

Can I receive text notifications from Feedback Genius at an international phone number?

Written by Ryan
Updated over a week ago

What are the negative feedback notifications for? Can I respond directly to the customer by replying to the notification?

Written by Edward
Updated over a week ago

Will my customers see my personal/business email?

Written by Ryan
Updated over a week ago

How do I add International Amazon Marketplaces to my account?

Written by Ryan
Updated over a week ago

Why is the generic message sending instead of the product-specific message?

Written by Rob
Updated over a week ago

The apostrophe's in my email do no appear to display correctly.

Written by Edward
Updated over a week ago

How do Variables work?

Written by Ryan
Updated over a week ago

Can I insert my own links?

Written by Ryan
Updated over a week ago

How many messages can I send per day?

Written by Ryan
Updated over a week ago

Can I copy messages from one marketplace to also work for another marketplace?

Written by Rob
Updated over a week ago

Can I email orders that are beyond 60 days in the past?

Written by Hayley
Updated over a week ago

Can I send messages at hour-specific times?

Written by Ryan
Updated over a week ago

"Incorrect SLAPP Password" error - Feedback Genius signup

Written by Hayley
Updated over a week ago

My customer agreed to change/edit their feedback. What instructions can I give them to do this?

Written by Brad Peters
Updated over a week ago

From the Reviews tab, what does "Comment on Amazon" do?

Written by Hayley
Updated over a week ago

What does the Filter "Delivered Within" do?

Written by Ryan
Updated over a week ago

What is pricing on the Extra Message bundles?

Written by Rob
Updated over a week ago

Will Feedback Genius work with my FBA orders?

Written by Ryan
Updated over a week ago

Do you need tracking information to send messages?

Written by Ryan
Updated over a week ago

How do I address a customer by name in my messages?

Written by Edward
Updated over a week ago

Can FeedbackGenius match a review to an order-ID?

Written by Rob
Updated over a week ago

Which mail carriers does Feedback Genius pull tracking information from?

Written by Hayley
Updated over a week ago

Can I copy and paste content from another source into my message content?

Written by Ryan
Updated over a week ago

Can I send a customer a message if they have left positive seller feedback?

Written by Ryan
Updated over a week ago

What are message tags?

Written by Rob
Updated over a week ago

I never received an email with my confirmation code.

Written by Rob
Updated over a week ago

How do I add a link to an image using Feedback Genius variables?

Written by Ryan
Updated over a week ago

How do I make my messages Active?

Written by Ryan
Updated over a week ago

What is Seller Central Integration? Is it mandatory?

Written by Hayley
Updated over a week ago

My customer accidentally unsubscribed from our Feedback Genius emails. How do I resubscribe a customer to receive emails?

Written by Rob
Updated over a week ago

Which monthly plan should I be on?

Written by Rob
Updated over a week ago

My message formatting does not match- some text font is different than others and are different sizes. How do I change the formatting to all match in my message?

Written by Ryan
Updated over a week ago

Is there a way to filter out people who have left a Product Review (not Seller Feedback) from my messages?

Written by Ryan
Updated over a week ago

Seller Central Integration Walkthrough

Written by Hayley
Updated over a week ago

Do you have an affiliate program?

Written by Ryan
Updated over a week ago

How can I see what messages are being sent from Feedback Genius?

Written by Edward
Updated over a week ago

What is Amazon's Allowed HTML and CSS?

Written by Brad Peters
Updated over a week ago

How do I add an image or logo into my messages?

Written by Hayley
Updated over a week ago

Can I request product reviews?

Written by Ryan
Updated over a week ago

I'm not getting any reviews/seller feedback with my messages. What should I do?

Written by Edward
Updated over a week ago

How do I change the sender in my test messages?

Written by Edward
Updated over a week ago

What is the pricing for product review monitoring?

Written by Ryan
Updated over a week ago

Do you have any other examples of templates to use?

Written by Hayley
Updated over a week ago

What happens if a customer buys 2 different products from me on ONE order?

Written by Ryan
Updated over a week ago

The "From" email address that I'm using for Feedback Genius is not my Seller Central login e-mail, will that affect my message deliverability?

Written by Ryan
Updated over a week ago

How does the filter "Send this message for:" (a.k.a "Custom messages for Repeat Buyers") work?

Written by Hayley
Updated over a week ago

My Feedback Genius messages are generating auto-replies and disrupting my contact response time metrics. How can I resolve this?

Written by Rob
Updated over a week ago

How many messages would you recommend I send to my customers?

Written by Rob
Updated over a week ago

Should I include the ASIN for the "Parent" or for the "Child"?

Written by Ryan
Updated over a week ago

Amazon is informing me an email address is trying to send messages on my behalf

Written by Ryan
Updated over a week ago

I have multiple brands through the same Seller account. How do I accommodate for this on Feedback Genius?

Written by Ryan
Updated over a week ago

Can I receive a summary regarding my account's usage?

Written by Rob
Updated over a week ago

Is there a direct link we can email the customer to be able to remove negative feedback?

Written by Brad Peters
Updated over a week ago

Can I add custom HTML into my message templates?

Written by Hayley
Updated over a week ago

How do I change my plan?

Written by Edward
Updated over a week ago

How do I view my message analytics? What are they for?

Written by Ryan
Updated over a week ago

My message appears to be sending out later than when the event happens.

Written by Ryan
Updated over a week ago

Is there a way to search orders by customer name?

Written by Ryan
Updated over a week ago

I get a phishing warning when I receive my Test messages. Will customers get these too?

Written by Rob
Updated over a week ago

I forgot my password/ I cannot login

Written by Ryan
Updated over a week ago

How do I view my Feedback?

Written by Rob
Updated over a week ago

My messages aren't sending yet (message was modified recently)

Written by Ryan
Updated over a week ago

Can I send a message for Merchant-Fulfilled orders?

Written by Edward
Updated over a week ago

"Do you support sending messages for KDP?" (Amazon kindle books)

Written by Brad Peters
Updated over a week ago

How do I add a payment method? (or change my current payment method?)

Written by Rob
Updated over a week ago

How do I use the discount filters?

Can I set a message to send only for orders that used a coupon code, or only for full-price orders?
Written by Hayley
Updated over a week ago

Can I Schedule a Demo?

Written by Ryan
Updated over a week ago

How do I pause or delete a message?

Written by Ryan
Updated over a week ago

What does SKU Must Match Pattern and SKU Must NOT Match Pattern do?

Written by Brad Peters
Updated over a week ago

"Does Feedback Genius send the same emails to repeat customers? Or does the system somehow filter repeat customers out, so they don't get the same email series twice or more often?"

Written by Ryan
Updated over a week ago

My Test messages don’t have working links

Written by Ryan
Updated over a week ago

What do the different Order Events mean?

Written by Ryan
Updated over a week ago

How do I send messages to past orders?

What does the "Delivery window" filter do?
Written by Ryan
Updated over a week ago

Email blacklist - Stop sending messages to a customer

Written by Ryan
Updated over a week ago

Why are my messages not sending?

Written by Rob
Updated over a week ago

Can I schedule my messages to send on or during a specific date range?

Written by Ryan
Updated over a week ago

How can I check my account's message usage?

Written by Rob
Updated over a week ago

Will customers see my personal/business email address?

Written by Ryan
Updated over a week ago

Billing Terms of Service

Written by Hayley
Updated over a week ago